Initiating Service Excellence practices in the Canadian Federal Government

Canada federal government.jpg

Sent an email to Mr Kent Hehr regarding an ever increasing number of government bodies applying continuous improvement principles to achieve excellence in governance:

In Canada, Saskatchewan has made tremendous progress at the provincial level, however there seems to be a lack at the federal level.  US examples (below) are more plentiful.

If it is driven from leadership by those already in the government, no consultants or hiring is needed.  The most effective route would be for the Prime Minister to lead, similar to how Saskatchewan has made so much progress from having a Premier lead.  In lieu of this, perhaps we can make an impact through your office.

Perhaps providing a few examples of how higher levels of constituency service are being provided at lower costs would be of interest:

Attached is the United States Environment Protection Agency report which you may find insightful.  Let me know if you want to get in contact with anyone there.

 

Provincial Government, Saskatchewan

http://thinklean.gov.sk.ca/toplinks/faqs

FAQs - ThinkLean

thinklean.gov.sk.ca

What is Lean? Lean is a business technique used to improve the way we work. The Lean approach identifies and eliminates unnecessary steps, streamlines processes and ...

 

New Zealand, Rotorua District Council

http://www.leanblog.org/2012/10/guest-post-lean-for-local-government-pursuing-service-excellence

 

Guest Post: Lean for Local Government - Pursuing Service ...

www.leanblog.org

Mark’s note: Thanks to all of the wonderful guest bloggers who contributed to this space over the past two weeks. Today’s post is by Richard Steel, the COO of ...

 

City of Melbourne, Australia

http://planet-lean.com/bringing-lean-principles-to-australian-cities-and-healthcare

Bringing lean principles to Australian cities and healthcare

planet-lean.com

Becoming a lean pioneer: the story of Denise Bennett and how she brought lean management to Australian healthcare.

 

The US is more forward thinking in several locations:

Washington State - driving the operations of state government through lean thinking

see pdf

http://www.results.wa.gov/what-we-do/lean-washington

Lean in Washington | Results Washington

www.results.wa.gov

Our approach. Results Washington calls on state agencies to apply Lean thinking and tools, report regularly on their progress on the Governor’s five goals and be ...

 

State of Iowa

https://dom.iowa.gov/sites/default/files/documents/2015/08/iowa_lean_final_3.pdf

https://dom.iowa.gov/lean-resources

Lean Resources | Iowa Department of Management

dom.iowa.gov

Lean Facilitators. The State of Iowa is building internal capacity to implement lean methodologies across State agencies. Learn more about the Lean Facilitator ...

Lean in Government: The State of Iowa

dom.iowa.gov

lean.org Lean Enterprise Institute 1 Lean Thinking in Government: The State of Iowa Government agencies throughout Iowa are applying the kaizen event methodology and

 

State of Minnesota

https://mn.gov/admin/continuous-improvement

Minnesota Office of Continuous Improvement / Minnesota ...

mn.gov

Welcome to the Minnesota Office of Continuous Improvement. Our mission is to improve organizational performance and results in Minnesota government. We do this by ...

 

United States Environmental Protection Agency

https://www.epa.gov/lean

Lean Practices @ EPA | US EPA

www.epa.gov

Are you creating something new or doing a major revision? Check out how Lean Startup can help you quickly develop services and programs that meet stakeholders' needs ...

More States & Government agencies listed here:

https://en.wikipedia.org/wiki/Lean_Government

 

Lean Government - Wikipedia

en.wikipedia.org

Lean Government refers to the application of lean production (also known as "Lean") principles and methods to both identify and then implement the most efficient ...