Initiating Service Excellence practices in the Canadian Federal Goverment

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After some initial emails starting June 2017, received an invitation to speak with Kent Hehr MP Calgary Center to suggest introducing service excellence practices to the Canadian Federal Government. 

Used examples Washington has achieved, published in their 2014 & 2018 Results Washington reports you can see here:

2014 December Lean/Performance Management: Quantifying Results and Exploring the Viability of Self-Funding (PDF) 

January 2018: Results Washington Annual Report (PDF)