What does it mean to move from 'command and control' to leadership?

The role of leaders does change in a lean organization.

In the traditional organization, leaders are successful and rewarded for getting results, directing, and delegating to people and often “fire fighting” with quick solutions to problems.

In a lean organization, the focus shifts from the results to the process needed to get the results and from directing people to coaching and facilitating. This coaching and facilitating is toward building both personal and organizational capability around PDCA and problem solving.

Read the entire letter by Michael Hoseus, Lean Enterprise Institute.